Some merchants may be blocked because their reliability or reviews are limited;

  • Merchants without feedback or without many positive reviews
  • Brand new merchants or merchants who aren’t set up as a business yet
  • Sellers whose accounts suggest that they are inactive
  • Our users reported multiple issues with a brand or store
  • The merchant repeatedly self-promoted*

We try to be as cautious as possible without being too restrictive. We do this to protect the community.

*Self Promotion

Sometimes merchants, brands, agencies or other connected representatives might try to post their deals directly on the platform. To do this, they pose as an organic user and submit the content under false pretences, which negatively impacts the neutrality of our platform. We want our users to trust the content they see on our site, and as such we won't allow and dishonest practices.

We recognise this is sometimes done in error; brands and merchants may not be familiar with our platform or rules, so we tend to follow a three-strike rule.

  1. On the first strike, the merchant is warned that they're in breach of our site rules.
  2. Second, the user account may be temporarily suspended or permanently banned from the platform.
  3. If they reattempt to self promote, we will consider banning the merchant on a temporary basis and blocking all submissions for that brand

If you represent a merchant or brand who are banned from hotukdeals, you're welcome to get in touch and we'll be able to point you in the right direction

If you need to speak to one of our on-site support teams, click here to message them.